Shipping policy
The Reading Room Studio Shipping Policy
Shipping
At The Reading Room Studio, every order is carefully selected, packed and prepared by hand. As a small business, we kindly ask for your patience while we prepare your order with the care and attention it deserves.
Processing Times
All orders require 2–5 business days for processing before they are dispatched.
Processing time allows us to carefully select, wrap, quality check and package your order to ensure it arrives as beautifully as possible.
Please note that processing times may be slightly longer during busy periods, seasonal launches, limited edition releases or public holidays. If significant delays occur, we will always do our best to keep you informed.
Dispatch Days
Orders are dispatched Monday to Friday, excluding weekends and UK Bank Holidays.
Orders placed outside of our dispatch days will begin processing on the next available business day.
Shipping Options And Delivery
We currently offer the following UK shipping services via Royal Mail:
- Royal Mail Tracked 24 — estimated delivery 1–2 business days after dispatch
- Royal Mail Tracked 48 — estimated delivery 2–3 business days after dispatch
Shipping costs are calculated at checkout based on the weight and size of your order.
Delivery estimates begin after your order has been processed and dispatched, not from the date your order is placed.
In most cases, customers can expect to receive their order within approximately one week of placing their order. This includes both our processing time and the selected Royal Mail delivery service. However, delivery times are estimates only and may occasionally vary.
While we carefully prepare and dispatch every order on time, The Reading Room Studio cannot be held responsible for delays caused by Royal Mail, adverse weather conditions, industrial action, public holidays or any other circumstances outside of our control.
UK Shipping Only
At this time, we only ship within the United Kingdom.
As a small business, we are currently unable to offer international shipping. We hope to expand our shipping destinations in the future and appreciate your understanding and support while we continue to grow.
Tracking Your Order
Once your order has been processed and dispatched, you will receive a dispatch confirmation email containing your Royal Mail tracking number and tracking information.
You can use this information to follow your parcel throughout its journey.
Please ensure that your full name, delivery address, email address and contact number are entered correctly at checkout. These details are used to process your order and communicate important shipping and tracking updates.
Incorrect Delivery Information
Customers are responsible for ensuring all delivery information provided at checkout is accurate and complete.
If a parcel is delayed, returned to us or unable to be delivered due to an incorrect or incomplete name, address, email address or contact number provided by the customer, The Reading Room Studio cannot be held responsible.
Should a parcel be returned to us, the customer will be responsible for paying the additional postage required for the order to be resent.
Damaged, Lost Or Missing Parcels
If your parcel arrives damaged, appears to be lost in transit, or you believe there is an issue with your delivery, please contact us as soon as possible at customerservice@thereadingroomstudio.com.
Please include your order number together with a clear explanation of the issue and any relevant photographs where applicable. This allows us to investigate the matter and, where appropriate, raise a claim with Royal Mail.
We will always do our best to resolve genuine delivery issues as quickly and fairly as possible. Please note that investigations into lost parcels are subject to Royal Mail’s claims process and may take time to complete.