Refund policy
The Reading Room Studio Return and Refund Policy:
Refunds & Returns
At The Reading Room Studio, each box is carefully curated and prepared by hand. Due to the nature of our products, we have the following policy in place.
Contact us
For any returns or refunds please first contact The Reading Room Studio before any requests are made.
Our customer service email is: customerservice@thereadingroomstudio.com
Please include your order number, a clear explanation of the issue, and photographic evidence of the item, packaging and shipping label. This helps us review and process requests as quickly as possible.
Please note, that after 14 days of an order being delivered if you have not contacted The Reading Room Studio, we will be unable to offer you any refunds or returns.
Returns - General Products
Eligible returns may be accepted within 14 days of delivery where the full order is unopened, sealed, unused, undamaged, uneaten and in its original condition.
Customers are responsible for paying the return postage unless the item is damaged, faulty or incorrect. Refunds will only be processed once the returned order has been received and reviewed.
In the case that an order has been reviewed and confirmed to be damaged or incorrect and the customer decides to return their order, The Reading Room studio will cover the cost of the return shipping.
For hygiene and safety reasons, skincare, food, beverages and other sealed items cannot be returned once opened, used, eaten, damaged or tampered with.
Returns - Blind Date With A Spicy Book
Due to the surprise nature of our Blind Date with a Spicy Book products, we do not offer refunds or returns simply because a customer changes their mind, dislikes the book they receive, already owns the book, dislikes the selected items or decides the order is no longer wanted.
By purchasing a Blind Date with a Spicy Book, customers understand that the book and additional items are part of a mystery experience. Product listings include guidance for customers to leave order notes with books they already own, books they enjoy, and any relevant preferences. We will do our best to follow these notes, but we cannot guarantee a specific book, author, cover, food item or extra unless this has been clearly stated in the product listing.
Returns - Handmade, Custom, Limited And Personalised Products
Personalised, handmade, limited edition or custom made items cannot be returned, refunded or cancelled once work has begun, unless they arrive faulty, damaged or incorrect.
Limited batch products are custom made or designed by hand in small quantities and may include items such as custom bookmarks, merchandise, artwork, handmade designs, or other exclusive products created by The Reading Room Studio.
Due to the personalised/custom and limited nature of these products, they cannot be returned, refunded or cancelled once work has begun, unless the item arrives faulty, damaged or missing.
In rare circumstances, The Reading Room Studio may choose to cancel or refund a limited batch order for a significant reason, such as stock issues, production issues or suspected reselling of these items. If this happens, we will contact the customer directly.
Damaged, Incorrect Or Missing Orders
If your order arrives extremely damaged, incorrect, or with items missing, please email customerservice@thereadingroomstudio.com within 48 hours of delivery.
Please include your order number, a clear explanation of the issue, and photographic evidence of the item, packaging and shipping label.
Where appropriate, we may offer a replacement, partial refund, or full refund after reviewing the issue. Please keep all packaging until your request has been resolved, as this may be needed for delivery claims.
Refunds
All approved refunds will be processed back to the original payment method used at checkout.
Once your refund has been processed and approved, it may take 5-7 business days for the credit to appear in your account, depending on your payment method and bank provider.
Order Changes And Cancellations
Once an order has been processed and dispatched, no changes can be made.
If your order is still processing and you need to request a change, please email customerservice@thereadingroomstudio.com as soon as possible with your order number. We will do our best to help, but changes cannot be guaranteed.